Cybet India Support and Customer Service

Chat is the fastest way to get help on urgent issues. You can reach a live agent in under 2 minutes for most queries.

How to access chat:

• Click the chat icon in the bottom right corner of any page
• Login or provide your registered email to begin
• Available 24/7 in English and Hindi

Best used for:

• Login or password problems
• Deposit or withdrawal questions
• Bonus activation issues
• Quick account verification queries
• Game loading errors

Response time:

• Average wait: 1–3 minutes
• Resolution time: 5–10 minutes for most cases

Tips for faster help:

• Have your account number or registered email ready
• Describe the issue in one clear sentence
• Attach a screenshot if reporting an error
• Avoid sending multiple messages before the agent responds

Email works best when you need detailed answers or want to attach documents. Use it for non-urgent issues or when you prefer written records.

How to contact via email:

• Send your query to [email protected]
• Include your registered email or account ID in the subject line
• Attach relevant documents (ID proof, transaction receipts) if needed

Best used for:

• KYC or document verification queries
• Detailed account or transaction disputes
• Complaint escalation
• Bonus terms clarification
• Responsible gaming requests

Response time:

• Initial reply: Within 6–12 hours
• Full resolution: 24–48 hours depending on complexity

Tips for faster replies:

• Use a clear subject line (e.g., “Withdrawal Not Received – Account 123456”)
• Provide all relevant details upfront: date, time, amount, transaction ID
• Attach proof or screenshots in the first email
• Avoid sending multiple follow-ups within 24 hours

Phone support gives you direct access to a live agent. It is ideal for urgent matters or when you prefer speaking over typing.

How to call:

• Dial the helpline number displayed on the contact page or app footer
• Toll-free number available for users in India
• Open 24 hours a day, 7 days a week
• Support available in English and Hindi

Best used for:

• Urgent withdrawal delays
• Account lockout or security concerns
• Payment gateway failures
• High-value transaction issues
• Immediate escalation needs

Response time:

• Average call wait: 2–5 minutes
• Most issues resolved during the call or within 1 hour

Tips for faster resolution:

• Keep your account number or registered mobile number handy
• Call during non-peak hours (10 AM – 4 PM IST) to reduce wait time
• Note down error codes or transaction IDs before calling
• Stay on the line if transferred to a specialist

Social platforms and messaging apps offer flexible ways to reach the support team. Use them when chat is offline or you prefer a familiar interface.

Available platforms:

• WhatsApp: Send a message to the number listed on the contact page
• Telegram: Join the official support channel or message the bot
• Facebook Messenger: Send a direct message to the official page
• Twitter: Tweet or DM @CybetSupport for quick responses

Best used for:

• General questions about bonuses or games
• Tracking pending queries
• Updates on promotions or new features
• Quick status checks on withdrawals or deposits

Response time:

• WhatsApp/Telegram: 5–15 minutes during business hours
• Social media: 1–3 hours depending on platform activity

Tips for effective communication:

• Start with your registered email or account ID
• Keep messages concise and specific
• Use the same platform for follow-ups to maintain context
• Avoid sharing sensitive information like passwords on social channels

Technical support handles issues related to platform performance, payment processing, and account access. This team has direct access to backend systems and can resolve technical faults.

How to reach technical support:

• Email: [email protected]
• Phone: Use the dedicated technical helpline (listed on the contact page)
• Live chat: Select “Technical Issue” from the category menu

Best used for:

• App crashes or freezing
• Payment gateway errors or failed transactions
• Login failures or session timeouts
• Game loading or connectivity issues
• Bet settlement disputes

Response time:

• Critical issues (login, payment): Within 1 hour
• Non-critical issues (app bugs, display errors): 6–12 hours

Tips for faster technical resolution:

• Provide your device type, OS version, and browser (if on web)
• Include error messages or codes in your description
• Attach a screenshot or screen recording if possible
• Clear cache and cookies before reporting to rule out local issues
• Mention if the problem occurs on multiple devices

VIP members receive priority handling on all queries. If you qualify, you get direct access to a dedicated support team and faster resolutions.

How to access VIP support:

• Available to players in Gold, Platinum, or Diamond tiers
• Contact via the exclusive VIP email or phone line (sent after tier qualification)
• Priority chat option available 24/7 in the app or website

Best used for:

• High-value transaction queries
• Personalised bonus or cashback requests
• Faster KYC processing
• Account management and limits adjustment
• Exclusive event invitations or rewards

Response time:

• Chat and phone: Instant to 2 minutes
• Email: Within 2–4 hours
• Complex issues: Same-day resolution guaranteed

How to qualify:

• Reach the required monthly deposit or turnover threshold
• Maintain active play across sports or casino
• Accept VIP invitation from the customer service team

Tips to maximise VIP support:

• Use your dedicated VIP contact details for all queries
• Provide feedback on service quality to improve experience
• Request account reviews for tailored offers and limits