Cybet Pakistan Support and Customer Service

Live chat connects you to a support agent in real time. This is the fastest way to resolve urgent account or payment queries.

• How to Access: Click the chat icon at the bottom right of any page. The chat window opens instantly.
• Best For: Login issues, deposit confirmations, bonus activation, quick account questions.
• Availability: 24 hours a day, 7 days a week.
• Languages: English and Urdu.
• Response Time: Most chats connect within 30 seconds. Complex queries may take 2–5 minutes.
• Faster Results: Have your account number ready. Describe the issue clearly in your first message. Attach screenshots if relevant.

Email works best for detailed questions or when you need to attach documents. Use this method for account verification, withdrawal requests, or formal complaints.

• How to Send: Compose a message to [email protected]. Include your username and a clear subject line.
• Best For: KYC document submission, withdrawal disputes, bonus terms clarification, detailed technical reports.
• Contact Address: [email protected] for general queries, [email protected] for priority members.
• Response Time: Most emails receive a reply within 12–24 hours. Complex cases may take up to 48 hours.
• Faster Results: Use a descriptive subject line like “Withdrawal Not Received – User12345”. Include all relevant details in the first email. Attach clear photos or PDFs of documents.

Call the helpline for immediate assistance with urgent matters. Phone support is ideal when you need to verify your identity or explain a complicated issue.

• How to Call: Dial the free number listed on the contact page. Select your language preference when prompted.
• Best For: Payment verification, urgent account locks, immediate technical assistance, identity confirmation.
• Contact Numbers: Check the website footer for the latest helpline number. A 24/7 toll-free option is available for Pakistan.
• Operating Hours: Round-the-clock service, every day of the year.
• Response Time: Most calls connect within 2 minutes. Peak times (evenings and weekends) may have slightly longer waits.
• Faster Results: Call during off-peak hours (10 AM–4 PM weekdays). Have your account details, transaction IDs, and registered phone number ready. Speak clearly and describe the issue step by step.

Reach out through platforms you already use daily. Social media channels handle general queries and provide updates on promotions or maintenance.

• Available Platforms: WhatsApp, Telegram, Facebook Messenger, Twitter (X). Find official handles on the website footer.
• Best For: General questions, bonus inquiries, platform updates, non-urgent account help.
• Contact Details: WhatsApp: +92-XXX-XXXXXXX (check website for current number). Telegram: @CybetSupport. Facebook: /CybetOfficial. Twitter: @CybetPK.
• Response Time: WhatsApp and Telegram typically reply within 5–15 minutes. Facebook and Twitter may take 1–2 hours.
• Faster Results: Send a direct message rather than commenting publicly. Include your username in the first message. Keep questions concise and specific.

Specialised technical support handles game malfunctions, app errors, and payment system failures. This team diagnoses and resolves platform-related problems.

• How to Access: Email [email protected] or select “Technical Issue” in the live chat menu.
• Best For: Login errors, game freezing or crashing, failed deposits or withdrawals, app installation problems, browser compatibility issues.
• Contact Information: Email: [email protected]. Live chat: Select “Technical Support” from the category menu. Phone: Use the main helpline and request transfer to technical support.
• Response Time: Critical issues (payment failures, account lockouts) receive priority and are typically resolved within 2–4 hours. Non-critical issues may take 24–48 hours.
• Faster Results: Screenshot the error message or problem. Note the exact time and date it occurred. Provide your device type (iPhone, Android, Windows, etc.) and browser version. Describe the steps you took before the error appeared.

VIP members access a dedicated support team with faster response times and personalised service. This tier handles high-value queries and provides exclusive assistance.

• How to Access: VIP members receive a direct contact number and email upon qualifying. A dedicated chat option appears in your account dashboard.
• Best For: Large withdrawal requests, high-stake bet disputes, personalised bonus negotiations, account limit adjustments.
• Eligibility: Players who meet monthly wagering thresholds or hold VIP status automatically qualify. Contact customer service to check your status.
• Contact Information: VIP hotline: +92-XXX-XXXXXXX (provided upon qualification). Email: [email protected]. Priority chat: Available in your account dashboard under “VIP Support”.
• Response Time: Most VIP queries connect within 1 minute via chat or phone. Email responses typically arrive within 2–6 hours.
• How to Qualify: Maintain consistent monthly activity. Meet the wagering threshold set by the platform. VIP managers may invite high-value players directly. Check the VIP section in your account for current requirements and benefits.